Privacy Policy

Account Information

When you sign up, we collect your name, email address, and authentication credentials via Clerk, our third-party identity provider. We do not store raw passwords.

Workspace & Configuration Data

We store workspace settings you create, including domain configurations, email aliases, and integration webhook URLs (Slack/Discord). This data is necessary to operate the service.

Email Content

To route support emails to Slack, we process inbound email content including sender addresses, subject lines, and email bodies. Email content is stored temporarily in our database to facilitate replies and maintain conversation history. We do not read your emails for advertising purposes.

Usage Data

We may collect standard server logs including IP addresses, browser type, pages visited, and timestamps to monitor performance and diagnose issues.

• To provide, operate, and maintain the syncsupport platform
• To process and route inbound emails to your connected Slack or Discord workspace
• To authenticate your identity and manage your account via Clerk
• To send transactional emails related to your account (e.g. billing, security alerts)
• To monitor and improve system performance and reliability
• To comply with legal obligations

We do not sell your personal data. We may share your information only in the following circumstances:

Service Providers

We use trusted third-party services to operate the platform: Clerk (authentication), MongoDB Atlas (database), Resend (email infrastructure), and Vercel (hosting). Each provider processes only the data necessary for their function and is bound by their own privacy policies.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of syncsupport, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform before such a transfer takes effect.

We retain your account and configuration data for as long as your account is active. Email content is retained for 90 days on the free plan, and up to 1 year on paid plans, after which it is automatically purged.

You may request deletion of your data at any time by contacting us at privacy@syncsupport.app. Deletion requests are processed within 30 days.

We use strictly necessary cookies to maintain your authenticated session. We do not use third-party advertising cookies or cross-site tracking technologies. You may disable cookies in your browser settings, but doing so may prevent you from logging in to the platform.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request erasure of your personal data
• Portability — request your data in a machine-readable format
• Objection — object to certain types of processing
• Withdrawal of consent — where processing is based on consent

To exercise any of these rights, contact us at privacy@syncsupport.app.

We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, and access controls to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

syncsupport is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: