Everything in one place
Email to Slack Routing
The right email. The right channel. Every time.
One setup. Permanent routing. Connect support@, billing@, and sales@ and every email that arrives goes straight to its dedicated Slack channel — no rules to maintain, no forwarding to configure, no inbox to monitor. Just Slack threads your team already knows how to use.
Smart Routing
Inbound Email
■■■■
INVBILLING
To:
billing@domain.com
Status: Routing...
Slack Workspace
■■■■
Workspace
Channels
#BILLING
#SUPPORT
#SALES
#billing3 members
J
J.DAVIS14:41
Need to update payment method
S
S.CHEN14:42
Sending billing portal link now
M
M.WILSON14:43
Card expires end of month
#billing ●#support ○#sales ○
Auto-routed · No manual sorting
Proven impact
What changes the week you switch. — faster responses, fewer missed tickets, less time wasted.
75%
Faster response time
Respond to customers in minutes, not hours
3x
More tickets handled
Same team, triple the productivity
60%
Reduction in support costs
Eliminate expensive helpdesk software
4.8/5
Customer satisfaction
Happy customers, loyal customers
5min
Setup time
Start supporting in minutes, not days
100%
Ticket capture rate
Never miss a customer inquiry
Proven impact
Real results. Real teams. Real fast. From startups to scale-ups, teams see dramatic improvements — without adding headcount.
75%
Faster response time
Respond to customers in minutes, not hours
3x
More tickets handled
Same team, triple the productivity
60%
Reduction in support costs
Eliminate expensive helpdesk software
4.8/5
Customer satisfaction
Happy customers, loyal customers
5min
Setup time
Start supporting in minutes, not days
100%
Ticket capture rate
Never miss a customer inquiry
Proven impact
Real results. Real teams. Real fast. From startups to scale-ups, teams see dramatic improvements — without adding headcount.
75%
Faster response time
Respond to customers in minutes, not hours
3x
More tickets handled
Same team, triple the productivity
60%
Reduction in support costs
Eliminate expensive helpdesk software
4.8/5
Customer satisfaction
Happy customers, loyal customers
5min
Setup time
Start supporting in minutes, not days
100%
Ticket capture rate
Never miss a customer inquiry
Full visibility
An Integrated Dashboard. — Ticket management, response times, and team performance at a glance.
Why teams switch
Why teams switch to SyncSupport. - a full customer support system for your business built on top of Slack.
01
No new tools to learn.
SyncSupport is where your team already is. Tickets arrive as threads, replies go out as emails, and nothing requires anyone to open a new tab
02
The setup that fits in a lunch break.
SyncSupport needs a DNS record and a Slack webhook. Five minutes of setup, zero days of onboarding.
03
#1Payment flow on mobileFix Now↑ +12
Write: 'Mobile payment troubleshooting guide'
#2CSV export missingBuild Next↓ -4
Write: 'Why we're building CSV export'
#3SSO login requestsContent✦ new
Write: 'SSO setup — coming soon'
Support data that ships features.
We surface your top recurring issues, ranked by volume. Your product team gets a brief — no analyst needed.
04
IntercomZendeskSyncsupport
3x cheaper than nearest competitor
The pricing model that doesn't punish growth.
SyncSupport charges a flat rate — unlimited team members, one predictable price, no surprises when you scale.
01
No new tools to learn.
SyncSupport is where your team already is. Tickets arrive as threads, replies go out as emails, and nothing requires anyone to open a new tab
02
The setup that fits in a lunch break.
SyncSupport needs a DNS record and a Slack webhook. Five minutes of setup, zero days of onboarding.
03
#1Payment flow on mobileFix Now↑ +12
Write: 'Mobile payment troubleshooting guide'
#2CSV export missingBuild Next↓ -4
Write: 'Why we're building CSV export'
#3SSO login requestsContent✦ new
Write: 'SSO setup — coming soon'
Support data that ships features.
We surface your top recurring issues, ranked by volume. Your product team gets a brief — no analyst needed.
04
IntercomZendeskSyncsupport
3x cheaper than nearest competitor
The pricing model that doesn't punish growth.
SyncSupport charges a flat rate — unlimited team members, one predictable price, no surprises when you scale.
01
No new tools to learn.
SyncSupport is where your team already is. Tickets arrive as threads, replies go out as emails, and nothing requires anyone to open a new tab
02
The setup that fits in a lunch break.
SyncSupport needs a DNS record and a Slack webhook. Five minutes of setup, zero days of onboarding.
03
#1Payment flow on mobileFix Now↑ +12
Write: 'Mobile payment troubleshooting guide'
#2CSV export missingBuild Next↓ -4
Write: 'Why we're building CSV export'
#3SSO login requestsContent✦ new
Write: 'SSO setup — coming soon'
Support data that ships features.
We surface your top recurring issues, ranked by volume. Your product team gets a brief — no analyst needed.
04
IntercomZendeskSyncsupport
3x cheaper than nearest competitor
The pricing model that doesn't punish growth.
SyncSupport charges a flat rate — unlimited team members, one predictable price, no surprises when you scale.
How it works
Setup in minutes. No complex tools, routing rules, or training required
STEP 01
Add your domain
Enter your domain on the Domains page. You'll instantly get the MX records to add to your DNS provider — Cloudflare, GoDaddy, Namecheap, anywhere. Propagation usually takes 10–30 minutes.
STEP 02
Connect Slack & create channels
Authorize Slack via OAuth in one click. Then create dedicated channels for each support topic — #support, #billing, #sales — directly from your dashboard.
STEP 03
Map email aliases to channels
Create aliases for your domain and link each one to a Slack channel — support@yourdomain.com → #support, billing@yourdomain.com → #billing. Every inbound email lands in the right channel instantly.
STEP 04
Add the live chat widget
Copy the one-line snippet from your dashboard and paste it into your site's <head>. The widget goes live instantly — no npm, no build step. Your customers see it in seconds.
From the blog
