How to Create Email Aliases
Map email addresses to Slack channels. Route support@, sales@, billing@ and more to different teams — each email lands exactly where it needs to be.
Before You Start
- Your domain must be added and verified. How to add a domain
- At least one integration (Slack or Discord) must be connected. How to set up an integration
Once your domain is verified and at least one integration is connected, navigate to Dashboard → Aliases from the sidebar. This is where you map email addresses to Slack or Discord channels.
Click Add Alias to open the alias creation form. You can create as many aliases as you need — one per team, department, or workflow.
Select your verified domain from the dropdown. Then enter the local part of the email address — the part before the @. For example, enter support to create support@yourdomain.com, or sales to create sales@yourdomain.com. You can create as many local parts as you need (e.g., billing, hello, team).
Choose which Slack integration this alias should route emails to. Each alias routes to exactly one channel. If you want to route different aliases to different channels, simply create multiple Slack integrations (one per channel) and select the appropriate one for each alias. If you're using Discord, select the target Discord integration instead.
Click Create Alias to save. Your alias is now live — any email sent to that address will immediately appear in the connected Slack or Discord channel. You can test it right away by sending a test email to the address you just created.