How to Set Up Slack Integration
Connect SyncSupport to your Slack workspace and bring customer conversations directly to your team. See new emails the moment they arrive, reply via threads, and resolve tickets faster — without switching tabs.
Before You Start
- You must be a Slack workspace admin, or have permission to install apps in your workspace.
- Your domain must be verified before linking an alias. How to add a domain
Once you have added your domain and verified it How to Add and Configure Your Domain, you can set up your Slack integration. From the dashboard, navigate to Integrations from the sidebar. This is where all your workspace connections live.
Click Add Integration. You can create multiple Slack integrations. Each one can be linked to a different channel, so you can route different types of emails to the right teams (e.g., support@ to #customer-support, sales@ to #sales, etc.).
Your Slack integration is now active. Head over to Email Aliases and link an alias (e.g., support@acme.com) to this integration. Every email that arrives at that address will immediately appear as a message in your chosen Slack channel.