Documentation
Welcome to SyncSupport
Route customer support emails directly into Slack. Your team sees every message instantly, replies without switching tabs, and closes tickets faster. Five minutes of setup — no onboarding call, no per-seat fees.
What SyncSupport does
Everything your team needs to handle support — without leaving Slack.
Email Routing
Route support@, sales@, and billing@ to dedicated Slack or Discord channels. Every email lands in 2–5 seconds.
Live Chat Widget
Embed a chat widget on your website in two lines of code. Visitors chat — your team replies from Slack.
File & Screenshot Sharing
Users send bug screenshots inside the chat. You see them in Slack the moment they arrive.
Ticket Management
Claim tickets, track status, assign to teammates — all from the dashboard or directly inside Slack.
Analytics & Reports
See response times, ticket volume by alias, and 7 or 30-day trends. Spot overloaded aliases early.
AI Monthly Digest
Instead of reading 600 tickets, read 5 bullet points. AI surfaces top pain points automatically.
Canned Responses
Pre-written replies for your most common questions. Stay fast and consistent without blank-screen anxiety.
CSV / Excel Export
Export all tickets, response times, and alias volumes anytime. Your data, no lock-in.
Quick start
Follow these steps in order to get fully set up.
Authorize SyncSupport to post into your workspace. Takes under a minute.
Add a DNS record and verify ownership — we'll walk you through every DNS provider.
Map support@, sales@, billing@ to the right Slack channels.
Two lines of code. Your website now has a live chat connected to Slack.
Fire off a test message and watch it land in Slack within 5 seconds.
Popular guides
Jump straight to what you need.
Flat pricing — not per seat
Add your 11th teammate. Your 20th. Still $19/mo on the Starter plan. SyncSupport charges a flat monthly rate — no surprises when your team grows. View pricing →