Welcome to SlackDesk

Email Router helps teams manage customer support emails directly in Slack or Discord. Route emails to channels, assign tickets, and respond faster—all without leaving your workspace.

Key Features

Email to Slack Routing

Automatically route support@, sales@, and billing@ emails to dedicated Slack channels

Instant Notifications

Team sees every email in 2-5 seconds, no more checking email clients

Ticket Management

Claim tickets, track status, assign to team members, and collaborate

Performance Analytics

Track response times, ticket volume, and team performance metrics

Quick Start

Get up and running in 5 minutes. Here's what you'll need:

Prerequisites

A Slack or Discord workspace
Access to your domain's DNS settings
5 minutes of setup time

Follow these steps to get started:

Create a Slack or Discord webhook
Add the integration in Email Router
Configure your domain
Create email aliases
Send a test email

Read Full Quick Start Guide →

Example: Route Support Emails

Here's how to route support@yourdomain.com to your Slack #customer-support channel:

setup-example.js

// 1. Create Slack webhook
              Webhook URL: https://hooks.slack.com/services/YOUR/WEBHOOK/URL

              // 2. Add integration
              POST /api/integrations
              {
                "type": "slack",
                "name": "Customer Support",
                "webhookUrl": "https://hooks.slack.com/services/YOUR/WEBHOOK/URL"
              }

              // 3. Create alias
              POST /api/aliases
              {
                "localPart": "support",
                "domainId": "your-domain-id",
                "integrationId": "your-integration-id"
              }

That's it!

Emails to support@yourdomain.com now appear in your Slack channel within 2-5 seconds!

Popular Guides

Slack Integration

Connect Email Router to your Slack workspace

DNS Configuration

Set up MX records and email forwarding

API Reference

Integrate Email Router with your apps

Quick Start